Vice President, Life and Shield Claims

7 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Vice President, Life and Shield Claims.**

**Principal Responsibilities**
- Provide accurate and timely assessment of major and minor claims, i.e. Death/Critical Illness/TPD/ Personal Accident/ Hospital & Surgical, as well as Shield claims within the required service standards and ensure that claims are paid accurately and promptly
- Handle claim investigations and appeals
- Deliver excellent service and enhance customer and distribution channels relationship management
- Review claims processes and participate in process improvement projects, initiatives and system enhancement for the department, including establish claims best practices
- Provide guidance to junior staff
- Provide training to internal staff and distribution channels
- Process Claims payment
- Other administrative duties i.e. prepare claims settlement letter, updating of the claims register etc, as and when necessary
- Handles claims quality checks and ensure compliance to regulations, internal company and group policies

Requirements

**Requirements**:

- Degree or Diploma holder with Professional Insurance Certificate with at least 5 to 10 years of relevant claims experience
- Mid-level claims assessors who are looking for greater challenges and greater exposures
- Strong analytical, written and communication skills
- Customer-centric and meticulous with the ability to work under pressure
- Excellent interpersonal skills to effectively communicate with all stakeholders
- Good medical knowledge and ability to explain medical conditions in insurance context
- A team player
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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