Vice President, Provider Network Operations

Vice President, Provider Network Operations

Join to apply for the Vice President, Provider Network Operations role at Singlife

Vice President, Provider Network Operations

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Join to apply for the Vice President, Provider Network Operations role at Singlife

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities

Assist the Executive Director in the following areas: -

• Develop medical provider solutions to meet business needs.
• Lead a team to manage all operational and administrative for group health and retail health vendors and service providers, including Third Party Administrators (TPAs).
• Monitor the performance of medical providers, vendors and TPAs, including monitoring and reporting of specialists' performance and utilization patterns using data driven approach.
• Conduct due diligence assessments on vendors, service providers and TPAs in accordance with local regulatory and company guidelines and requirements.
• Manage the team handling group insurance claims hotline and emails.
• Make improvements to processes and systems.
• Perform any other duties or projects assigned.
  
  

Experience

• Have team management experience.
• Familiar with group insurance, provider network operations, panel claims arrangement, TPA operations and outsourcing due diligence monitoring.
• Familiar with contact centre operations, contact centre system & applications, customer satisfaction survey.
• Able to conduct system and process review, and UATs.
• Able to deal with unstructured situations and provide solutions to position Singlife as the preferred EB insurer.
• Able to make recommendations on panel management arrangements, processes and systems in a team setting. The aim is to provide a constant stream of new services to improve productivity and deliver good customer service.
• He/she is required to collaborate with internal and external stakeholders, like TPAs, vendors and medical providers, to ensure smooth operations and panel service delivery to Singlife EB customer.
  
  

Personal Attributes

• Customer focus and result orientated.
• Agile and a good problem solver.
• Have good risk awareness.
• A good team player with good interpersonal skills and highly energetic.
• Open and growth mindset, and willing to step up beyond the call-of-duty.
  
  

Education

• Diploma or bachelor's degree.
• Those with Healthcare educational background will have an advantage.
• About 5 to 10 years of relevant experience in medical or provider network management in Insurance / Medical Assistance Company / Third Party Administrators / Managed Care domain.
• Good Microsoft Office Skills (e.g Word, Excel, PowerPoint)

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesInsurance

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