Assistant Vice President

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About The Job

• Lead and guide a team of Customer Service & Post Claims Underwriters
• Update and maintain Standard Operating Procedures (SOPs) and guidelines for Customer Service & Post Claims Underwriting
• Prepare monthly reported statistics on Customer Service & Post Claims Underwriting
• Respond to all emails and eBooking in a timely manner
• Liaise with claims officers and customer service colleagues on arrangement for case distribution
• Any other tasks and duties assigned by Head of Department
  
  

About The Job

The role reports to the Section Head, GEC Underwriting and is responsible to provide technical underwriting advice on Customer Service & Post Claims Underwriting cases. The incumbent will be responsible for leading and guiding a team of underwriting managers to ensure that Customer Service & Post Claims Underwriting cases are attended to within the stipulated Turnaround Time. The incumbent will also be required to manage any appeal escalated or received by the team.

• Lead and guide a team of Customer Service & Post Claims Underwriters
• Update and maintain Standard Operating Procedures (SOPs) and guidelines for Customer Service & Post Claims Underwriting
• Prepare monthly reported statistics on Customer Service & Post Claims Underwriting
• Respond to all emails and eBooking in a timely manner
• Liaise with claims officers and customer service colleagues on arrangement for case distribution
• Any other tasks and duties assigned by Head of Department
  
  

We Are Looking For People Who

• 5 to 10 years of relevant underwriting experience in the Life & Health insurance sector.
• Excellent interpersonal and communication skills.
• Problem solving skills and business acumen.
• Good team player with strong analytical skills & ability to work under pressure.
  
  

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
  
  

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
  
  

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Work Locations

SG-GE Centre

Job

UnderwritingSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales
• IndustriesInsurance, Financial Services, and Banking

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