L2 Production Support

2 weeks ago


Singapore LYNEER CORP (SINGAPORE) PTE. LTD. Full time

3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call support
- Incident and Problemmanagement
- Should have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
- Shift Timing- Morning shift 6am to 3pm
- General shift 9am to 6pm.
- Afternoon shift 2pm to 11pm
- Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays


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