L2 Production Support

2 weeks ago

Singapore Rapsys Technologies Full time

Role and Responsibility:
To coordinate and support infrastructure maintenance activities.

To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:
At least 2 years working in an L2 Application Support Environment

Core technical competency required:

- Linux; Unix Shell Scripting
- SQL (MYSQL/MSSQL)
- Java/Web-based
- OpenShift/Docker

Good to have experience:

- AngularJS
- ActiveMQ
- Elastic Search
- Application Monitoring Tools
- CI/CD (Continuous Integration & Continuous Deployment)
- Python
- Microservices concept

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

**Salary**: $1,641.88 - $7,090.75 per month

Work Location: In person

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