Platform Oversight

Hong Kong, Singapore
- Business management, administration and support, Information Technology (IT), Management and Business Support, Process, project and program management
- Global Wealth Management

**Job Reference #**
- 261645BR

**City**
- Singapore

**Job Type**
- Full Time

**Your role**
- Are you at your best when coordinating and collaborating with others in cross functional teams? Do you have a background interacting with clients / market client advisors or in technology? Are you an organized critical thinker with strong operational risk awareness, and an eye for details? We’re looking for someone like that to join the Platform Oversight HKSG team within GWM COO in APAC.
- Your duties will be:
- Run and support WM Hong Kong & Singapore systemic incident management,, following the UBS guidelines and standards
- Provide guidance to Incident Owners (cross-products, capabilities and processes) on incidents remediation approach, escalation and follow up
- Ensure the assessment of incident root causes, client and financial impact, stop gap measures and remediation approach are adhering to approved framework
- Maintain oversight and monthly management reporting on all incidents and remediations’ status and progress. Track and analyze incident trends where applicable, including timely escalations on operational issues or deviations to the agreed framework
- Establish and maintain collaborative working relationships with cross functional business partners includes but not limited to Product managers, Capability Owners, Process owners, IT, Operations, Legal and Compliance, Business Risk Management and Central Refunds Team.
- Lead tactical and strategic projects within platform oversight / COO, ie: standardizing inter-entity outsourcing set up, client complaint handling procedures
- Lead ad-hoc requests from Senior Management (e.g., presentations, updates, operating procedure review), including Risk forum operational reporting

**Your team**
- You’ll be working in the WM COO, Platform Oversight Hong Kong and Singapore team supporting Operating Head WM North Asia and Operating Head WM South Asia & Japan, based in either Hong Kong or Singapore. This role provides excellent opportunities for those who have more specialized background either working with clients and/or technology and who would like to build a broad knowledge across WM business, technology platform, products and processes

**Your expertise**
- We are looking for someone with:
- A university degree and 7 to 12 years of financial services experience.
- Broad understanding of banking processes and platforms. Project management and/or client services experience preferred
- WM business and product knowledge essential.
- IT background or exposure would be advantageous
- Close attention to details with a strong risk and control mindset
- Result oriented with a can-do attitude. Adopts a structured and logical approach to analysis and problem-solving

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.