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Operations Manager
2 weeks ago
-Job description
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high calibre professional to join our team as an **Operations Manager - Global Private Banking.**
**Principal Responsibilities**
- Participate and support in business activities which may include financial, technological, operational, resource planning, and process improvement projects & UAT
- Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
- Support in forums and committees to represent view of business area
- Support the development and monitoring of internal governance activities
- Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
- Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured
- Support new products and services demand with leverages on Group’s servicing centres and functional units
- Monitoring services providers performance, both inhouse and 3rd parties
- Handle front office queries and support on process changes
Requirements
- Background and good knowledge of private banking/financial services, products and front to back operations matters
- Experience in daily operation support workflow
- Proven ability to work across regions whilst maintaining a local and global perspective
- Proven ability to work with senior stakeholders and business sponsors
- Strong people and team management experience
- Experience in front to back workflow
- Excellent analytical, interpersonal, written and verbal communication skills
- Negotiation and conflict management skills
- Strong risk awareness and management
- Able to work independently, multi-tasking and under pressure
To be considered for this role, the relevant rights to work in Singapore is required.
**You’ll achieve more when you join HSBC.**
Issued by The Hongkong and Shanghai Banking Corporation Limited.
