Lead, Process Excellence

3 days ago

Singapore Duke-NUS Medical School Full time

**Posting Start Date**:03/01/2025

1. Inculcate process and product thinking for innovation, customer centricity and efficiency:

- Proactively identify & prioritise opportunities and drive collaborative efforts with cross-functional teams in implementing process reengineering. initiatives, process improvements and problem-solving with impactful outcomes in terms of customer experience and organisation efficiencies
- Provide hands-on guidance and support to Process Owners

2. Establish and enforce service quality standards:

- Utilize data-driven insights to establish and enforce service quality standards jointly with Process Owners.
- Meticulously monitor compliance with standards and track/report process performance metrics across all processes (e.g. service surveys & audits) to drive continuous improvement.

3. Act as custodian of NUS-ISS business process framework:

- Lead regular reviews of processes, policies and standards with management for alignment with strategic objectives.
- Ensure proper documentation of key processes in the organisation.

4. Oversee Quality Assurance
- Oversee the management of audits, BCP/BCM, and annual QMS reviews to ensure compliance and continuous improvement.

**Qualifications**
- Good University degree in business administration, industrial engineering, science in relevant disciplines or related fields with at least 10 years of professional experience, with a demonstrated track record of at least 3 years in leading process change initiatives.
- Experience conducting training and/or facilitating workshop sessions for adult learners.
- Proven hands-on expertise in project management, executing significant process improvements and/or driving process/systems initiatives from conception to implementation.
- Excellent interpersonal skills
- Strong collaboration skills, as you will work with all levels of staff and management to gain buy-in and drive successful change implementation
- Strong analytical skills with the ability to leverage data for insights and decision-making.
More InformationJob Requisition ID: 25025

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