
Production Support
8 hours ago
Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
- Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
- Provide Application Support for Foreign Exchange Applications.
- Champions security culture on the area of work. Promotes security practices
- Act as gatekeeper for all Production releases and ensure compliance to all controlled processes.
- Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix
- Follow escalation procedures during outages
- Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.
- Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outages
- Ensure accurate and timely incident and problem logging
- Track incidents and provide regular updates to users on request status and progress
- Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
- Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $7,000.00 - $9,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- On call
Supplemental pay types:
- Performance bonus
**Experience**:
- Application support: 5 years (preferred)
- Banking: 2 years (preferred)
Work Location: In person
-
Production Support Lead
2 weeks ago
Downtown Core, Singapore U3 InfoTech Pte Ltd Full time**Responsibilities**: - Prioritize and handle all business-as-usual (BAU) support queries from the business within agreed SLAs. - Escalate and facilitate the resolution of incidents to ensure efficient service restoration. **Requirements**: - Experience in Level 2 Production support in the banking industry. - Strong hands-on experience in COBOL, JCL,...
-
Project Support Assistant
2 weeks ago
Downtown Core, Singapore Agemer Limited Full time**Product Support Assistant** **Location**: Singapore **Salary**: SGD 2,000 - SGD 2,500 **Employment Type**: Full-time **Special Requirement**: Must be a Singaporean Citizen. **About the Role**: We are looking for a **Product Support Assistant** to join our team. This position is ideal for those with experience in hospitality or customer service, but we...
-
Product Manager
2 days ago
Downtown Core, Singapore Privé Technologies Full time**About Us** Privé Technologies is one of the first and fastest growing FinTech companies based in Hong Kong, with multiple offices in Asia and Europe. Our core offering is an innovative wealth management platform, which is seen by many as a disruptive force in the industry. Our current clients include financial institutions like External Asset Managers,...
-
Support Lead
2 weeks ago
Downtown Core, Singapore Mambu Full timeWho we are: In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector. We bring this same sense of innovation and aspiration to how we support our...
-
Production Operator
1 week ago
Downtown Core, Singapore Cytiva Full time**Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...
-
Director of Product
8 hours ago
Downtown Core, Singapore Aon Corporation Full timePosting Description: - We’re hiring!_ We are currently recruiting a** Director of Product** to join our **CoverWallet team** in **Aon's Center for Innovation & Analytics (Singapore).** **About CoverWallet** CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry. We have an incredibly passionate...
-
Product Executive/ Manager
8 hours ago
Downtown Core, Singapore SPOONX PTE. LTD. Full time**Responsibilities**: - Responsible for improving the efficiency and user experience of food delivery, self-pick up, reservation, group buy and other user scenarios; - Work closely with product teams and other cross-functional teams to establish long-term product capabilities and operational mechanisms for user conversion and retention; - Understand the...
-
Senior Product Manager
2 days ago
Downtown Core, Singapore HYDRAX PTE. LTD. Full timeHydra X provides regulatory-compliant, enterprise-ready solutions to prepare institutional clients for the future of finance. We seek to bridge the transition to a tokenised capital markets ecosystem by offering asset-agnostic solutions which allow interoperability between traditional and digital assets. Our clients include exchanges, banks, brokerages, and...
-
Product Manager
2 weeks ago
Downtown Core, Singapore Ipsen Pharma Singapore PTE. LTD. Full time**Please note that this position is based in Kuala Lumpur, Malaysia.** The Product Manager is responsible for developing and executing marketing plans, initiatives, promotions, and communications related to specific products and services. The incumbent specializes in the planning, direction, and control of strategies that reinforce the image and market...
-
Application Support Engineer
1 week ago
Downtown Core, Singapore U3 InfoTech Pte Ltd Full timeProvide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. - Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr....