
Production Support Lead
1 week ago
**Responsibilities**:
- Prioritize and handle all business-as-usual (BAU) support queries from the business within agreed SLAs.
- Escalate and facilitate the resolution of incidents to ensure efficient service restoration.
**Requirements**:
- Experience in Level 2 Production support in the banking industry.
- Strong hands-on experience in COBOL, JCL, VSAM, CICS, MQ, and DB2 SQL.
- Proficiency in incident management, change management, and problem management.
- Additional experience in Java, Unix, and REST API is advantageous.
- Knowledge of production infrastructure and performance monitoring tools like OMEGAMON.
- Ability to implement Site Reliability Engineering principles.
- Excellent communication skills and a positive work attitude.
Keywords: Production Support, Banking Industry, Mainframe Environment, COBOL, JCL, VSAM, CICS, MQ, DB2 SQL, Incident Management, Change Management, Problem Management, Java, Unix, REST API, Site Reliability Engineering.
Join us and be part of a team dedicated to excellence in banking technology
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $7,000.00 - $10,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Monday to Friday
- On call
Supplemental pay types:
- Performance bonus
Work Location: In person
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