Field Service Engineer

4 days ago

Singapore Nova Ltd. Full time

The DMD department at Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.

As a Field Service Engineer, you will play a pivotal role in DMD division, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.

**Requirements**:

- Bachelor’s degree related to Semiconductor / Engineering industry. - Mandatory
- Work on standby and oversea support if need.
- Prior experience in semiconductor industry would be an advantage.
- Proficient in English.
- Fresh graduates are welcome.
- Good communication skills, team player, service oriented.
- Ability to work cooperatively in a team environment, and under demanding timelines.
- Proactive with a hands-on approach.
- Positive attitude and able to work independently.

**_ _**_Get to know us better_**

**Nova (NASDAQ: NVMI)** is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.

With approximately 1,400 employees, three R&D centers and 31 sites worldwide, we provide valuable insights into the world’s most advanced industry. We leverage a variety of technological fields, including physics, optics, chemistry, and algorithms, to develop hardware and software solutions that measure nearly every advanced computer chip built in the world.

Nova dives deep into the atomic level, extracting unique insights using dimensional, materials and chemical metrology, providing our customers with crucial decision-making data, and addressing critical challenges by offering differentiated solutions.

Our outstanding, people-focused, and innovative culture means that every individual at Nova has the opportunity to make a significant impact and redefine the boundaries of what can be achieved through technology.

**_
Join us if you are_**
- A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs._

Role Responsibilities:

- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
- Support the customer beyond the defined working schedule as required.

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