Assistant / Associate Director Customer Success

6 days ago


Singapore Moody's Investors Service Full time

Additional areas of responsibility:

- Drive the “White Glove Service” culture for the Customer Engagement team
- Demonstrate success with increased client engagement with CreditView, deeper organization understanding and the ability to connect relevant content with the right users.
- Partner with sales on renewals and new business and to uncover new ideas for product expansion, pricing and markets.
- Identify key customer personas, establish customer journeys, map CreditView capabilities to user needs.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Build and maintain client relationships and extend relationships beyond key business champions.
- Provide relevant, timely and actionable feedback to Product Strategy and MIS.
- Partner closely with Product Strategy on product roadmaps and with marketing on campaigns and events.
- Track required metrics and report regularly to DI and Sales management.
- Promote MIS thought leadership, research pieces, events and analyst contacts.
- Run quarterly business reviews with clients to assess their business strategy and realign with engagement plan.
- Minimum of 5 years of experience in financial services or risk management related field.
- Prior experience working with clients directly required.
- Experience navigating customer organizational structures, defining and achieving success criteria.
- Very strong interpersonal and organization skills with the ability to manage client initiatives across sales, product strategy and solutions delivery.
- Experience engaging with senior stakeholders within a business.
- Demonstrate ability to work in a collaborative team environment.
- Experience with credit risk, financial and banking topics.
- Clear written and oral communication skills with an ability to communicate complex concepts to a senior audience.
- Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers.
- Ability to manage, influence through persuasion, negotiation and consensus building.
- Excellent communication and presentation skills.
- Position requires approximately 25% travel.
- Undergraduate (e.g., Bachelor’s degree) required.

CAAS OU

L1-DL1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet



  • Singapore Blackpanda Pte Ltd Full time

    **Our story**: - Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region. We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber...


  • Singapore Backbase Full time

    Customer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...


  • Singapore Backbase Full time

    **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...


  • Singapore Talent Trader Group Full time

    Talent Trader Group is committed to delivering exceptional results in the automotive industry. As a Customer Success Associate, you will be responsible for providing sales support and coordination, assisting with order processing and tracking, and maintaining accurate sales records and customer databases.Key ResponsibilitiesProvide sales support and...


  • Singapore QSL TECHNOLOGIES PTE. LTD. Full time

    **The Challenge** Customer Success (CS) at Qualtrics partners with our customers to help them deliver better customer and employee experiences and to mature their Experience Management (XM) programs; and our Customer Success Associate (CSA) team provides invaluable support and partnership to the various CS teams as we seek to deliver on that mission and are...


  • Singapore Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...


  • Singapore COMCAST INTERNATIONAL SINGAPORE PTE. LTD. Full time

    **Customer Success Director **(APAC) - Singapore**: FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can...


  • Singapore TELENOR GO PTE. LTD. Full time

    We are now looking for a Partnership & Customer Success Director, are you the one we are looking for? **Summary of the role**: Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide. The role’s responsibilities include building and...


  • Singapore V V TECHNOLOGY PTE. LTD. Full time

    Design, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals. - Responsible for building and managing the customer success team. - Develop and implement customer training plans to help customers better understand and use the products, thereby...


  • Singapore impress.ai Full time

    As a Customer Success Associate, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for success,...


  • Singapore BRIGHTCOVE SINGAPORE PTE. LTD. Full time

    We are searching for an exceptional person to take a position as a leader of our Customer Success team and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done. The Director of Global Customer Success will be a strategic advisor to a team of CSMs,...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,000 - $8,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 16799 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Function as the customer advocate and provide internal feedback on how we can better serve customers - Manage...


  • Singapore SLEEKFLOW TECHNOLOGIES (SINGAPORE) PTE. LTD. Full time

    Join a Series A tech startup backed by leading investors such as Alibaba and Tiger Global that is growing exponentially month after month! We provide equity options to every member of the team to grow with the company. If you think you're ready to take a bigger role, come join us! SleekFlow is a game-changing, all-in-one communication platform specialized...


  • Singapore Salesforce Full time

    **Job Category **:Customer Success Group **Job Details**: Strategic Customer Success Director to be based in Singapore They are experienced leaders and strategic business professionals with experience in driving large scale technology based change along with deep experience of Salesforce technology and governance. With a focus on maximizing return on...


  • Singapore Checkmarx Full time

    As the Director of Customer Success for APAC, reporting directly to the Global VP of Customer Success, you will be strategically leading and managing a team that delivers our two Customer Success offerings (1) Technical Account Management Services and (2) Customer Success Management that contributes to the success of our customers in the region. As part of...


  • Singapore Moody's Investors Service Full time

    Customer Success Management is critical to our profitability as an organization. We are successful when our clients realize continued value from our solutions and services. We work closely with our clients to assess their objectives, strategically align our solutions to achieve them, and ensure expected outcomes through tactical and proactive actions. The...


  • Singapore CXG Full time

    We are growing! We are currently looking to hire a **Customer Success Associate for our office in Singapore where you will be based.** **Who we are**: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are...

  • Associates Director

    5 days ago


    Singapore SIGNIUM INTERNATIONAL PTE. LTD. Full time

    SIGNIUM is a global partnership in executive search and leadership consulting which offer three core solutions: - Executive Talent Acquisition - Leadership Consulting and Development - Assessment and Succession Planning At SIGNIUM, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver the extra. We call it...


  • Singapore SALES INNOVATION PTE. LTD. Full time

    We are looking for a highly motivated Director of Customer and Vendor Success to work with both the software vendors we represent across the Region and their customers. We are a newly formed company based in Singapore therefore, this role is based in Singapore. Significant Previous Experience in the following. 1. Customer success management across the APAC...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts...