Application Support

2 weeks ago

Singapore ZENTACT SYSTEMS PTE. LTD. Full time

**Position: Application Support (JAVA)**

**Duration: Permanent**

**Location: Singapore
**Job description:
**Java with 2-5 yrs exp with ops support**
- Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Perform prioritization in dealing with multiple simultaneous incidents or requests while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.
- Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
- Able to present and communicate effectively on key findings to peers, management and other stakeholders.
- Provide support to the engineering team to ensure all changes from various stakeholders has gone through change management process prior the final release.
- Provide support to the engineering team in scheduling maintenance and upgrades for optimum operational performance. Interface with relevant teams on a regular basis to maintain cloud system/environment stability.
- Provide leadership to the level 1 technical support team to deliver 24/7 service operations and KPI compliance.
- Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
- Responsible for overseeing an incident resolution, recommend enhancements to improve systems availability, define and document new
- Responsible for Performance Management, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes in an agile environment.
- Collaborate on documentation creation and training needed for internal cross functional teams and external customers.
- Respond to after-hours emergencies as needed and perform other duties as assigned.
- Good to have some programming language like java

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