Customer Support Specialist

2 weeks ago


Singapore Wärtsilä Full time

**Customer Support Specialist (Temporary, 12 months)**:
**Job Title: Customer Support Specialist (Temporary, 12 months)**

**About the position**
As a** Customer Support Specialist, **you will:

- Provide responses to all enquiries entering through CSC with satisfactory time limit, then forward to the service teams or o to other relevant teams of the organizations
- Handle customer cases with empathy, professionalism, and a customer-centric approach, aiming to de-escalate situations and reach satisfactory resolutions
- Ensure customer satisfaction: o Foster a positive and customer-centric approach in all interactions, demonstrating patience, empathy, and professionalism.
- Strive to meet or exceed customer expectations by delivering exceptional service
- Understand customer concerns, identify the root cause of problems and enable the service or higher-level support teams to provide appropriate solutions in a timely and efficient manner
- Gather the relevant data from various sources such as the customer, company own databases or internal support teams
- Maintain customer related master data like accounts, contacts, installations and equipment.
- Request needed modifications beyond own authority from global master data stakeholders
- Ensure proper documentation for all transactions, adhering to company policies and procedures
- Register all enquiries (as tickets)
- Verify customers contacting ANCS
- Keep abreast of product features, updates, and enhancements to effectively address customer inquiries and provide accurate information
- Identify patterns or trends in customer issues and provide feedback to management for process improvements Liaise with various internal departments, such as product development, sales, and operations, to obtain information, seek assistance, or provide feedback on customer concerns and recurring issues**To be successful in this role, we expect you to have/be**:

- High school diploma or equivalent; bachelor's degree is a plus.
- Previous experience in customer support, call center, or help desk roles is preferred
- Strong verbal and written communication skills
- Basic technical knowledge to address common customer inquiries
- Strong problem solving skills with a pragmatic approach
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong teamwork and collaboration skills to work effectively with internal teams
- Customer service-oriented mindset with a focus on delivering high-quality support
- Patience and composure in handling challenging customer interactions
- Flexibility to work in shifts, including evenings, weekends, and holidays if required

**Contact & next steps



  • Singapore STACS Full time

    **Customer Support Specialist**: We are looking for a Customer Support Specialist to assist our customers when exploring or/and using our products and services. - The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...


  • Singapore SGiMED The Healthcare Systems Company Full time

    For the role of Customer Support Specialist, you are someone who is proactive and has a keen eye for details. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able...


  • Singapore TRAACKR Full time

    Company Description **Company Description** **Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie...


  • Singapore JK Technology Full time

    Job Title: Customer Support SpecialistWe are looking for a highly skilled and dedicated Customer Support Specialist to join our team at JK Technology.The ideal candidate will have a strong passion for delivering exceptional customer service, be able to work in a dynamic environment, and possess a strong understanding of sales operations.Key...

  • IT Support Specialist

    2 weeks ago


    Singapore This is an IT support group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our clients' networks, servers, application software, and hardware systems while providing technical support to onsite and remotely.

  • IT Support Specialist

    2 weeks ago


    Singapore This is an IT support group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team as a Help Desk Engineer. The ideal candidate will possess strong technical knowledge and excellent communication skills.As a Technical Service Representative, you will be responsible for resolving technical issues and providing exceptional customer service.Fulfilling service...


  • Singapore Crown DIgital Full time

    **The exciting work at Crown Digital includes and not limited to**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through...

  • IT Support Specialist

    2 weeks ago


    Singapore This is an IT support group Full time

    This is an IT support groupJob OverviewWe are seeking a highly skilled and experienced IT support professional to join our team as a Technical Support Specialist.


  • Singapore AlphaSense Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our growing Customer & Product Support team at AlphaSense.This role involves providing exceptional customer service, resolving technical issues, and collaborating with cross-functional teams to deliver a world-class experience for our users.Deliver timely and...


  • Singapore MESH BIO PTE. LTD. Full time

    About Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...


  • Singapore Mobbin Full time

    **About Mobbin**: Our mission is to empower the world to design great digital experiences. The Mobbin platform helps product designers, product managers and UI/UX researchers find highly-relevant references to their design problems. We are the world's most extensive app design reference library, serving over 500,000 registered users on our...


  • Singapore Morgan Philips Specialist Recruitment Full time

    Your Next Company My client is a Cloud SaaS based Technology solutions company with presence across 25 countries. Their clients range across 17,000 hotels in more than 150 countries and with their rapid expansion, they are looking to hire a Technical Support Specialist (Japanese) into the team. What You Will Be Doing Ensure processes are followed for...

  • IT Support Specialist

    2 weeks ago


    Singapore This is an IT support group Full time

    Job DescriptionWe are a team of IT professionals dedicated to providing exceptional support to our end-users. As an IT Support Specialist, you will be responsible for delivering 1st and/or 2nd level IT support, ensuring business continuity by monitoring and maintaining end-user computing devices. Your timely communication on issue status and resolution will...


  • Singapore THE ALTERNATIVE STORY LEARNING CENTRE PTE. LTD. Full time

    We are seeking a Customer Support Specialist to join our team at THE ALTERNATIVE STORY LEARNING CENTRE PTE. LTD.Job DescriptionAs a Frontline Operations Officer, you will be the first point of contact for customers and will provide administrative support to our teachers and customers. You will be responsible for engaging with customers, resolving issues, and...


  • Singapore This is an IT support group Full time

    We are searching for a highly skilled Customer Acquisitions Specialist to join our IT support group. In this role, you will be responsible for identifying and acquiring new customers through proactive selling and strategic partnerships.Main responsibilities include:Developing and executing a sales plan to acquire new business opportunities.Collaborating with...


  • Singapore VAULT DRAGON PTE. LTD. Full time

    **We believe there is a better way to deliver healthcare in Asia** Together, our passionate and multicultural team aims to transform the regional digital healthcare space to an integrated, seamless and efficient healthcare ecosystem. Backed by prominent venture capitalists in the region we hope to achieve our simple vision. We want to build Asia’s Google...


  • Singapore Tan Tock Seng Hospital Full time

    Job Overview:Tan Tock Seng Hospital seeks a skilled Customer Support Specialist to join our team. As a key member of our hospital's administrative staff, you will play a crucial role in ensuring seamless patient care and experience. Your exceptional communication skills and ability to handle multiple tasks with ease will be essential in providing top-notch...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    About UsHays Specialist Recruitment Pte. Ltd. is a leading recruitment agency that provides staffing solutions to businesses across various industries.Role SummaryWe are seeking an experienced administrative professional to join our team as an Office Administrator. The ideal candidate will have strong organisational and communication skills, with the ability...


  • Singapore APICARE PAIN SPECIALIST PTE. LTD. Full time

    Role Overview:APICARE PAIN SPECIALIST PTE. LTD. is seeking a skilled Business Development Support to join our team. The successful candidate will provide administrative support to the business development team, assist in handling billing matters, and coordinate patient-related matters.Responsibilities:Provide administrative support to the business...


  • Singapore ALIGN RECRUITMENT PTE. LTD. Full time

    About the RoleThe successful candidate will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional customer service. As a customer support specialist, you will be responsible for responding to customer inquiries and resolving their issues in a timely and efficient manner.You will work closely with our...