Client Success Manager
2 weeks ago
As a Client Success Manager, you are the strategic and supportive partner for your clients at every stage of the buying process. You will be focused on building loyalty to ensure long-term client retention by presenting product/solution information and addressing client needs and issues. You will take ownership of the assigned account including sales, upsells, renewals and project management.
You are responsible for client retention & satisfaction, sustaining business growth and account profitability. You have to ensure excellent client service interactions, and maintain strong relationships with clients and third-party vendors to ensure client satisfaction are met.
Job Responsibility:
- Acts as a Client Advocate and promotes client loyalty
- Seek to understand and help clients succeed in their business goals
- Account management and Upsell product/solutions/services
- Promote value through excellent client experience
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met
- Providing client with product information and availability, estimated time of arrival of goods and products recommendations
- Delivering prompt, professional solutions for client inquiries
- Working to meet immediate goals of client interaction
- Review client complaints and concerns and seek to improve the client experience
- Maintaining strong relationships with clients and vendors
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Leading project planning session
- Coordinating manpower resources for both internal and external parties
- Ensure all projects are delivered on time, within the scope and within budget
- Develop a detailed project plan to monitor and track progress
-
Client Success Manager
2 weeks ago
Singapore Canopy Full timeClient Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...
-
Client Success Manager
2 weeks ago
Singapore Maritime Singapore Connect Full time**Nautilus Labs Pte Ltd** **About Nautilus.** Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology and services to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive...
-
Client Success Manager
2 weeks ago
Singapore PICO (SINGAPORE) PTE. LTD. Full time**Purpose of the role**: Pico is looking to expand its’ Client Success Management (CSM) team in APAC to support growth in clients and market share. The CSM team sit alongside the Sales and Sales Engineering teams, and are responsible for the management of technical project deliveries across Pico’s product suite. The role of the Client Success Manager is...
-
Client Success Manager
3 days ago
Singapore Addepar Full time**Who We Are** Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's...
-
Client Success Manager
48 minutes ago
Singapore Rimini Street, Inc Full time**About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize,...
-
Client Success Manager
3 weeks ago
Singapore Canopy Full timeClient Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...
-
Client Success Manager
1 week ago
Singapore Flywire Full timeOverview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...
-
Client Success Manager
2 days ago
Singapore Addepar Full timeWho We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...
-
Client Success Manager
1 week ago
Singapore Flywire Full timeOverview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...
-
Client Success Manager
2 weeks ago
Singapore Propseller Full timeJoin to apply for the Client Success Manager role at Propseller 1 day ago Be among the first 25 applicants Join to apply for the Client Success Manager role at Propseller Direct message the job poster from Propseller In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's...
