Client Success Manager

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Client Success Manager
role at
Propseller
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Client Success Manager
role at
Propseller
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In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's fastest-growing companies 2024 by The Straits Times and Statista
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller's mission is to help people build wealth with real estate. We're building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
Find out more at:
Role Description
Client Success Managers act as strategic and supportive partners to both property owners and buyers, ensuring an elite end-to-end client experience. You will work closely with top-performing Real Estate Consultants and internal experts to support clients at every stage of their journey. This includes smooth onboarding, scheduling property photo shoot and video shoot, creating beautiful property listings, helping buyers find their dream homes, coordinating viewings, and driving successful closings.
This is a hybrid role that blends client advisory, operational execution, and cross-functional collaboration. You will play a critical role in showcasing properties at their best, managing client expectations, and improving the speed and quality of each transaction. Whether supporting a homeowner selling a $500K unit or assisting a buyer searching for a $20M landed house, your contribution will directly impact satisfaction, conversion, and overall performance.
If you are motivated by service excellence, focused on execution, and passionate about making clients successful and happy, this role is for you.
Duties & Responsibilities
Deliver a Seamless and Elevated Client Journey
Onboard Clients with Clarity and Care:
Guide property owners and buyers through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.
Be the Client's Trusted Partner:
Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control throughout their journey, from onboarding to closing.
Maximise Client Satisfaction:
Champion service excellence at every step, helping ensure that each interaction reinforces Propseller's reputation for care, trust, and performance.
Orchestrate High-Quality Listing and Marketing Execution
Oversee Listing Launches:
Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.
Coordinate Marketing & Staging:
Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.
Drive Visibility Through Advertising Coordination:
Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.
Support Buyer Search and Property Shortlisting
Refine Search Criteria:
Review and clarify the search criteria submitted by buyers to ensure alignment with their needs and expectations.
Search and Shortlist Listings:
Explore multiple property portals, confirm key details, and compile a tailored shortlist of relevant and available listings.
Ensure Listing Relevance and Accuracy:
Double-check listing availability and specifications to ensure every option shared is a realistic and high-quality fit.
Coordinate Viewings and Drive Performance
Optimise Viewing Scheduling:
Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.
Monitor Progress & Maintain Momentum:
Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.
Collaborate Across Functions:
Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.
Ideal Candidate
You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don't just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.
With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.
Requirements
Education:
Diploma or Bachelor degree required;
Experience:
At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;
Language Proficiency:
Strong written and verbal communication skills in English;
Technical Skills:
Proficient in Google Suite and MS Office, with strong overall computer skills;
Work Availability:
Available to work five days a week, including one weekend day per week and some public holidays (in which case, you'll get off-in-lieu to compensate);
Exceptional Communication Skills:
You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
Organised and Multi-Tasking:
You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
Fast and Detail-Oriented:
With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
Client-Centric Approach:
You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
Resilient and Persistent:
You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion;
Adaptable : You adapt with ease when things evolve. You stay focused and effective in every circumstance.
You Get
Central office : WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
Swimming pool and gym access : access to our office swimming pool and gym;
Cutting-edge equipment : MacBook Pro, Jabra headset, fully integrated CRM, and more;
Corporate health insurance : with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;
Quarterly town halls : Quarterly town halls including company-wide physical gatherings;
Team lunch budget : Quarter budget for team bonding lunches or dinners;
70 amazing "Professional fire makers" as colleagues : Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
Impact : Opportunity to make an impact by guiding people through one of life's biggest financial decisions, buying or selling a home.
Ideal length: 2 weeks
If your application is selected:
1.
Screening
– Online (1h)
a. 30 min – Introductory call with Talent Acquisition Associate
2.
Interview
– Online (1h)
a. Meeting with Success and Service Manager (role play)
3.
Reference Checks
a. Day-in-the-life with training and job simulation (stipend provided)
b. Meet with Co-founder / CPO
5.
Welcome aboard
Compensation
On-target earnings of $3,600 to $3,900 / month (90% base, 10% variable)
Bi-yearly performance reviews with compensation updates
Uncapped performance-based bonus
Stock options
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Customer Service, Project Management, and Consulting
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