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Manager, Modern Desktop

2 weeks ago

Singapore KPMG - Singapore Full time

We invite highly motivated, dynamic professionals to join our growing Information Technology Services team.

The Information Technology Services is dedicated to creating and delivering value to our business by leveraging on IT technology. The team is responsible for delivering customer-focused solutions and high-quality IT services internally to enable our business.

Extensive experience working with modern device management solutions such as Microsoft Endpoint Management (MEM) administration. You should be passionate about technology, experienced in Implementation, administration, deployment of the modern end point management & device provisioning for Autopilot including MEM Co-management.

**The role involves**:

- Understanding of inhouse developed traditional Windows 10/11 build creation & maintenance process using MEM.
- Plan Operating System deployment strategy using MECM and Intune Autopilot to implement both Imageless solution as well as hardware independent custom images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices.
- Manage endpoint profiles throughout the enterprise from design to deployment and steady state.
- Enhance forward-looking standards and solutions using MECM and Intune to simplify deployment of windows, security, and third-party updates in timely manner to all devices
- Identify system problems and develop innovative solutions to improve processing efficiency and stability.
- Create supporting documentation for various audiences
- Ensuring desktop services policy are aligned with KPMG standards.
- Serving as the escalation level support for problem analysis and resolution
- Ensuring that operational services are functioning in accordance with agreed service levels
- Ensuring that all desktop services/infrastructure that is supported adheres to agreed security patch levels
- Managing and working with vendors to ensure the best services are provided, supporting the organization
- Diploma in Computer Science, Information Technology/Security, or Systems Engineering
- Excellent communications skills, the ability to convey information to stakeholders in a way that is meaningful and that achieves the desired outcome
- Ability to analyse situations rigorously, logically, and systematically
- Understanding in service-lifecycle management process
- Able to multi-task independently and yet work as a team in a dynamic environment.
- Good technical knowledge of SCCM, MDT, MEM, BitLocker and Windows Hello with knowledge in supporting technologies such as Windows 10/11.
- Understanding in scripting such as MS PowerShell and VBScript would be advantageous.