Service Engineer

1 day ago


Singapore UNIVERSAL ANALYTICAL TECHNOLOGY PTE. LTD. Full time

**Key Responsibilities**

**Technical Service & Support**:

- Perform on-site installation, commissioning, and validation of analytical instruments.
- Conduct preventive maintenance, calibration, and troubleshooting of sophisticated laboratory equipment
- Provide technical training to laboratory personnel on instrument operation and maintenance procedures
- Prepare detailed service reports and technical documentation following field assignments
- Analyze equipment performance issues and recommend optimal solutions in accordance with safety guidelines

**Customer Support & Relationship Management**:

- Build and maintain strong relationships with customers across Singapore and regional markets
- Address service concerns and provide solutions to complex technical problems
- Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for project deliverables
- Identify and pursue upselling opportunities with existing clients for service contracts and equipment upgrades
- Generate quotations for service and spare parts in response to customer inquiriesParticipate in technical reviews and customer presentations with account executives

**Job Requirements**:

- Minimum requirement for Diploma with preference for Bachelor's degree in Chemical Engineering, Chemistry, or related field
- Strong foundation in chemical processes, analytical chemistry, and instrumentation principles
- 2-3 years of hands-on experience in repair and maintenance
- Preferred prior experience of working as a service engineer or lab technician in a commercial testing laboratory.
- Knowledge of ASTM, ISO, and other international testing standards
- Proficiency in troubleshooting electronic and mechanical systems
- Understanding of viscometry, oxidation testing, and physical property measurement techniques as well as chemical properties
- Ability to read and interpret technical drawings, schematics, and service manuals
- Strong analytical and problem-solving capabilities
- Excellent communication and interpersonal skills for customer interaction
- Self-motivated with ability to work independently and manage multiple priorities
- Willingness to travel within Singapore and occasional regional travel
- Experience working with multinational manufacturers.
- Knowledge of international and local regulatory standards for scientific equipment.
- Strong technical knowledge and relationship-building skills.



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