Information Systems Executive

4 days ago

Singapore SLAB SERVICES PRIVATE LIMITED Full time

**Information Systems Executive - End User Computing**

**Responsibilities**:
1. IT Technical Support
- Assist in the setup, deployment, and configuration of end-user devices such as laptops, desktops, and mobile devices.
- Provide first-level technical support to end users for hardware and software issues, troubleshooting and resolving problems in a timely manner.

2. User IT Onboarding and Offboarding
- Support the onboarding process for new hires, including setting up user accounts and provisioning devices, as well as assisting with offboarding activities when needed.

3.Training Support:
4.IT Inventory Management
- Help track and manage end-user computing assets, ensuring they are recorded accurately and maintained according to firm's policies.

5.Security Compliance:
6.Coordination with IS Teams:

- Collaborate with the IS team and feedback from end users to ensure alignment and improvement on end-user computing strategies.

7.End User Computing Projects
- Support modernisation of the workplace IT environment to increase productivity & efficiency

**Requirements**:

- Diploma or Bachelor Degree in Information Technology or Computer Science
- Good understanding of end-user computing technologies (Windows, Active Directory, Microsoft Azure AD, Office 365), including desktops, notebooks, mobile devices, and productivity software.
- 3+ years of experience in a desktop/end-user IT support role, preferably in a professional services or legal environment
- Strong troubleshooting and problem-solving skills with Windows desktop and server operating systems
- Understanding of network connectivity, remote access, and basic server administration
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team
- Willing to embrace changes and new technologies.
- Relevant system administration certification like Microsoft will be an additional advantage
- Experience with endpoint administration platform like Crowdstrike Falcon, Microsoft System Center Configuration Manager (SCCM) or ManageEngine will be an additional advantage

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