Sr Manager, Sales

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Manages sales directly to end-users of the organization’s products or services in a large specified geographic area or is responsible for a specific industry or product segment on a national or geographic basis. Incumbents at the Director and Senior Director level typically manage other sales managers.

Incumbents at the Manager level may manage only individual contributor sales account managers and may carry their own sales quota. The incumbent’s level may be determined by the size of the geographic area of responsibility (e.g., region vs. district vs. branch), the size or significance of the industry or product segment for which the incumbent is responsible, or other factors.

**Working at NTT**

The primary objective of MS Sales Management is to take responsibility for managing a team of Client Partners in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. Their role is a combination of management, selling, coaching, and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.

**Key Roles and Responsibilities**:

- Identify market and client needs related to MS in the region and/or country.
- Contribute to the regional development of the Group Services Product, Managed Services portfolio vision and roadmap.
- Increase region’s adoption of global services, standards, and service architectures.
- Act as the interface between region GTM Sales Directors, Client Partners in the country, and region Product Development teams.
- Manages Client Partners in the regional and country MS teams.
- Own MS profit and loss, including revenue and operating profit and related TCV GP of MS bookings.
- Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets.
- Guide their teams to deliver the best business outcome, ensuring a favorable price and protecting margins.
- Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.

**Knowledge, skills, and attributes**:

- Deep knowledge base on industry verticals as well as MS solutions and services
- Well-developed management and leadership skills and ability to think at a tactical strategy level
- Strong written and oral communication skills
- Strong interpersonal skills with the ability to engage with a variety of stakeholders at different levels
- Analytical skills - ability to take the sales numbers and analyze them to find weaknesses in the system, cost-saving opportunities, and redundancies.
- Solid business financial skills. Demonstrable ability to perform a cost-benefit analysis and manage the budget of a team.
- Good business negotiation skills, influence, conflict resolution, and political savvy
- Display excellent presentation skills, are innovative, and have a formidable client orientation aptitude
- Resourceful and confidently handles pressure in critical situations, ensuring at all times that client requirements are met
- Have knowledge in the services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas
- Good knowledge in core Managed Service Portfolio offer artifacts, techniques, demos, tools, and deliverables
- Empathy and ability to understand customer viewpoint and customer service
- High achieving, ambitious, and results-oriented
- Innovative, generating original solutions and lots of ideas
- Decisive and comfortable making decisions quickly

**Academic Qualifications and Certifications**:

- Tertiary level - bachelor’s with moderate experience; or post-graduate degree with some experience in a leadership and management capacity
- Certification and working knowledge of ITIL, Service Management and Integration
- Certified Professional Sales Person (CPSP)

**Experience required**:

- Experience with and understanding of the deliverables and value proposition of Managed Services within a product marketing context
- Experience in coordinating sales individuals within a similar industry, dealing with MS portfolio of services
- A good understanding of the vast range of IT Service Management and operations
- Proven client engagement and consultin