Mobility Specialist- Latam
1 week ago
**Who we are and what we do**
Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
**Why should you be part of Deel's success story?**
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
**About the Role**
**Key Responsibilities**
- Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.
- Prepare and file initial submissions, re-submissions, and change of employer notifications, termination notifications, etc.
- Continuously level up by learning how to prepare new case types
- Actively monitor individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction.
- Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.
- Provide feedback in opportunities for continuous process improvement and elimination of redundancy.
- Report directly to the Immigration Specialist Manager.
- Work on special projects, as assigned.
**Requirements**:
- Deep knowledge in LATAM countries and some knowledge in EMEA countries
- Operate autonomously and offer guidance to peers and Mobility Analysts
- Work with the Operations team to monitor progress in the dashboards
- Communicate directly with colleagues on Marketing, Sales, Product, Operations, and other non-Mobility stakeholders to steadily improve the business unit’s performance
- Ability to utilize data and insights to support communication and convey compelling messages
- Ability to handle escalations
- Manage a full pipeline of customers and demonstrate measured impact
- Manage medium to high complexity cases in LATAM and low to medium in EMEA
- Support on-going strategic projects for the mobility team
- Recognize, diagnose, understand the impact and create plans to solve problems that occur
- Ability to use tools and resources to outline resolutions for others to follow
- Demonstrate structured and effective methods for addressing and preventing escalations, and be able to synthesize and quantify customer feedback
- Take decisive action on impactful and urgent problems to solve without external intervention to stay on top of customers' and teammates’ pain points and improve customer experience
- Identify the root-cause of problems or escalations and propose solutions to fix going forward
- Self-aware to identify your strengths and areas for improvements across the team and action on these areas with support your manager
- Tests ideas. Experiments, prototypes, or pilots to validate assumptions and identify potential flaws
- Iterates on and improves solutions over time
- Strong understanding of several immigration/mobility processes and procedures
- Support in the development of content, workflows, and playbooks
- Depth knowledge of immigration laws for the jurisdictions you cover and seek to widen your knowledge to more jurisdictions over time
**Total Rewards**
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork
**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
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