Technical Service Manager

Overview:
**We Are Kemin**

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, and têxtile markets. We provide product solutions and options to customers in more than 120 countries.

A privately held, family-owned and operated company, Kemin has more than 3,000 global employees including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.

This role drives positive business growth by passionately championing customer success, fueled by Kemin's spirit of "Compelled by Curiosity." This role requires deep technical expertise to provide exceptional support, translating customer needs into innovative and impactful Kemin solutions. With a proactive and customer-centric mindset, the Technical Service Manager anticipates market shifts, identifies emerging opportunities, and drives continuous improvement to ensure Kemin maintains a competitive edge and delivers sustained business expansion.

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**Responsibilities**:
**Drive Business Growth**
- Conduct in-depth plant trials to effectively demonstrate the quantifiable benefits of Kemin solutions, addressing specific customer pain points and achieving successful implementation.
- Collaborate closely with sales teams to develop and execute targeted customer engagement strategies, including needs assessments, solution presentations, and technical consultations.
- Proactively identify and resolve technical barriers that may hinder customer adoption of Kemin solutions, providing expert guidance and troubleshooting support.
- Develop and implement customer-focused technical service programs to enhance customer satisfaction and loyalty.

**Champion Customer Success**
- Build strong and lasting relationships with key customers by providing exceptional technical support and demonstrating a deep understanding of their unique needs and challenges.
- Proactively identify new opportunities to enhance customer value and expand Kemin's market share within existing customer accounts.

**Foster Innovation & Drive Continuous Improvement**
- Conduct thorough market research to identify emerging trends, competitor activities, and unmet customer needs.
- Proactively identify and champion new product and service ideas, translating market insights into innovative solutions.
- Collaborate closely with R&D and Product Management teams to provide valuable customer feedback and drive the development of new and improved products and services.

**Technical Expertise & Support**
- Develop and deliver compelling technical presentations and training programs to internal and external stakeholders on product usage, best practices, and industry trends.

**Laboratory & Safety Management**:

- Oversee laboratory operations, ensuring efficient equipment maintenance, inventory management, and a safe working environment.
- Implement and maintain robust safety protocols, conduct regular risk assessments, and ensure compliance with all relevant regulations.

In collaboration with the Leadership team, provide strategic directions for Kemin Food Technologies Asia to achieve the business unit leading and lagging indicators. Additional responsibilities may be discussed based on specific business needs and priorities.

Qualifications:

- Ideally a Masters Food Nutrition/Biochemistry/Microbiology or other related discipline, from a recognized university
- Strong technical knowledge of food ingredients with 10 years’ work experience in similar capacity
- Ensures Accountability - Holds self and others accountable to meet commitments
- Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- High Execution - Providing directions, coaches individuals, giving feedback based on SBI; removing obstacles to get work done.
- Cultivates Innovation - Creating new and better ways for the organization to be successful.
- Resourcefulness - Securing and deploying resources effectively and efficiently.
- Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
- Develop Talent - Developing people to meet both their career goals and the organization’s goals.

**Decision Making & Freedom to Act**: This position reports to the Principal/Lead Technical Service Manager, Kemin Food Technologies Asia. It is a “hands-on” position with significant autonomy, breadth, and flexibility to exceed expectations.

**Working Conditions**: The position will operate from Singapore and is expected to spend ~40% travelling regionally within Asia. The position is considered 40 hour