Senior Manager, Operations Management, Office of

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Senior Manager, Operations Management, Office of Safety & Security

RESPONSIBILITIES
- Campus Security
- Play an active role in representing the Office of Safety Security in working with various agencies and stakeholders to develop, coordinate and implement strategies to address security and safety concerns at the University.
- Work with both internal and external stakeholders to anticipate, identify and address emerging safety & security risks for the University.
- Lead and supervise the team that is responsible for campus security operations, including building access, patrols, incident response & management, lock-down procedures etc. The jobholder will also be responsible for:

- Ensuring that the security contractor meet contractual deliverables and continuously perform at a high level.
- instituting robust security operations/procedures (including supervising, planning, scheduling, auditing, red-teaming, etc).
- Formulating, reviewing and updating of the relevant operations policies and procedures.
- Ensure staff are trained as well as identify opportunities for improving services in areas such as resolution of complaints/feedback, visitor management, lost and found, customer service etc.
- Event Security Planning
- Engage stakeholders to develop/coordinate plans that ranges from ad-hoc deployments to high level events. This will include leading, executing and managing ground/frontline operations.
- Incident Management
- Guide response to incidents by the security team and ensure positive resolution of each incident.
- Lead in incident management which includes developing, reviewing and/or implementing the appropriate procedure as well as ensuring timely updates to senior management.
- Investigations
- Provide expeditious investigation support including evidence gathering, making appropriate recommendations and regularly reporting the findings
- Outreach and Community Engagement
- Sustain efforts to build strong relations with the community and engage the community to raise awareness on a range of security matters as well as any other appropriate outreach initiative.
- Other Duties
- The jobholder will also have opportunities to undertake a range of security projects that are operational, developmental and strategic in nature.

QUALIFICATIONS
- Degree with 7 to 10 years of relevant experience.
- Practical experience in planning, leading, executing and managing ground/frontline operations ranging from ad-hoc security situations to high level events involving VVIPs.
- Strong ability in supervising day to day security operations as well as incident management.
- Good language command with demonstrated experience in written communication to internal/external stakeholders as well as senior management.
- Good presentation skills with a strong ability to convey complex ideas to stakeholders.
- Versatile and able to work independently in a fast-paced environment with a proven track record in resolving operational issues and problems.
- Experience in investigation work will be an advantage.
- Relevant and/or recent experience in a uniform organization will be a further advantage.
- Experienced in physical and protective security work especially in a large organization (current/ex-uniformed service preferred).
- Experienced and familiar with physical security infrastructure/operating systems & processes e.g Access Control Systems, CCTV systems, Command Post C3 systems, etc.
- Experienced working in institutions of higher learning (preferred).
- Demonstrated ability and experience in leading/supervising operational and security-related teams / units.
- Experience in crisis management, business continuity management and security systems will be advantageous.
- Proven writing and communication abilities. Demonstrated ability and experience in formulating operations and concept plans, policies etc.
- Able to work independently under pressure and in a fast
- paced environment.
- Able to be self-motivated in a challenging work environment.
- Good planning, organizing, interpersonal skills.
- Strong analytical skills.
- Self-oriented and a decisive leader who believes in sharing ideas / best practices.
- Proven track record in management of security operations including operations planning.

OTHER INFORMATION