Svp, Workplace Experience, Communications

**Business Function**

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

**About DBS - Corporate Real Estate Team (CRESA)**

In DBS, we push the envelope on new hybrid workspaces that influence how people are working, curated environments that improves the lives of our employees, net-zero operations that lead the way in Singapore’s sustainability journeyand much more. From strategic projects down to the everyday moments - you will be a part of all these initiatives.

CRESA is the custodian of DBS’ real estate assets, managing spaces ranging from office to retail locations regionally. On top of being the guardian of the bank’s environment, we are equally committed to transform spaces to foster a culture of collaboration, innovation & teamwork, beyond cost & space optimization. The DBS Joyspace programme is one example of using spaces to propel the culture of the bank towards a start-up culture. In the Future of Work where our colleagues are both working from the office and home, DBS believes the office will play an even more integral role in connecting people, building the DBS culture, and maximise productivity in a joyful manner. We are a diverse team comprising not just corporate real estate professionals but also experienced individuals from other related business fields with an aim to use our combined expertise to lead the corporate real estate industry. We want to embark on this by being digitally wired, using data to power our real estate decisions and operations while obsessing ourselves with bringing the best experience for our employees.

**About the role**

The incumbent would be a leader who is always on the forefront to elevate workplace experience to deliver moments that matter to employees, and impact and value back to the Corporate Real Estate team (CRESA). One who can strategize what it means to deliver a differentiated experience to employees, leverage on data and behavioural psychology to understand employees and insanely passionate about engaging people. We are also looking for a leader who will drive effective communications strategies to showcase the best of what we do in CRESA and use internal communications as a tool to galvanise our employees.

You will be leading a Workplace Experience & Communications team in the real estate unit. We are a squad of diverse backgrounds from user journey architects and communication specialists who love to create new workplace experiences which are purposeful and impactful. We use our collective skills in user journey design, design thinking, experimenting, behavioural psychology, communications and event planning to curate and shape workspaces of the future and excite our employees with the workspace we have now You will also be a member of the CRESA Management team and deliver and uphold group wide standards across our regional offices and markets.

**Responsibilities**

**Workplace Experience**

Provide Group wide and regional leadership on workplace experience end-to-end; from experimentation to project implementation, consisting of but not limited to:

- Bank-wide - working with other departments like Transformation, Human Resource, Technology, on an employee experience strategy with defined goals and measurements, along with digital and physical implementation for all DBS employees
- Improve facility management service lines, which consist of key employee touchpoints like shuttle buses, fault reporting, cafeteria etc.
- Elevate our working environment, in experimenting different spaces that will help our colleagues in the future of work, and working with placemaking/project management teams on implementation
- Lead employee experience journeys for key corporate real estate projects, from new buildings to new services and experiences. This include reviewing all employee touchpoints and channels, from digital to physical modes, with intent to ensure seamless journey and elevated experiences
- Lead experimentation of new projects - from customer journey mapping to developing insights that will help improve employee and workplace relationship and codifying the learnings to replicate across all countries

**Internal communications**

Strategize and implement internal communications campaigns/stories to promote greater understanding of CRESA’s initiatives to the bank, through:

- Working with various CRESA’s teams to carve and plan stories and communication campaigns from the teams’ initiatives. This includes supporting Singapore teams as well as teams across the region
- Working with internal partners like Group Marketing & Communications, HR, T&O COO communications teams etc. to link up possible