Salesfore Adminstrator, Singapore Global Network

1 week ago

Singapore EDB Singapore Full time

[What the role is]

About EDB

About Singapore Global Network

The Singapore Global Network (SGN) is a newly established division tasked to re-energise our efforts towards building a strong and extensive ecosystem of overseas Family, Friends, Fans for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities, and enhance the international mindshare of Singapore as a leading globally-connected city.

[What you will be working on]

We are looking for a Lead/Senior Lead (CRM) with a track record of implementing Customer Relationship Management (CRM) systems. You will be responsible for supporting the division’s CRM function, data analytics requirements, and provide advice on key trends and best practices for CRM solutions that serve business needs.

Your responsibilities include:
- Maintain and improve data management processes and accuracy-
- Work with EDB’s Information Technology Division to manage CRM system and data warehousing- Analyse data to inform business development strategies and campaigns- Be involved in the execution of CRM initiatives- Work with extended business units to facilitate end-to-end CRM request

[What we are looking for]

Resourcefulness, integrity, hustle and being a good team player are must-haves. Some combination of the following would help for favourable consideration:
- Bachelor Degree in any discipline- Minimum One (1) to Three (3) years’ experience implementing and managing Salesforce suite of products Experience working with Agile methodology- Experience with developing Business Intelligence dashboards- Analytical, data-driven, well-versed with Excel- Knowledge of in Salesforce CRM process / product trends, best practices and technologies- Consulting or Business Analysis experience Salesforce Administrator Certification- Exposure working in a cross-functional team environment- Experience in SQL data extraction- Collaborative, able to partner business units and work effectively with different teams and stakeholders- Good verbal and written communication skills- Proactive and self-motivated to learn and able to deliver in a fast-paced environment- Singaporean

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