Global Network Lead

International SOS is recruiting for a Global Network Lead. The purpose of this role is to ensure that Intl.SOS has the networking capability to efficiently run its business in the context of significant changes in the working location of its employees, transitions to SaaS/ Cloud models and rapid evolution of the external networking market and products. The role delivers the networking fabric upon which global shared services are delivered, it also underpins services which are procured and delivered by Business Line IT teams.

The Global Network Lead is accountable for the technical and architectural aspects of global networking service spanning LAN and WAN, excluding small branch offices where networking connections are procured locally. The Global Network Lead is accountable for the global network architecture and the operational live service running on it, which is delivered by a blend of in-house staff and third parties. Essential is the guidance of the IT organisation on the visioning on Networking, the architecture as well as Operational Excellence in the execution. He/she will take an enterprise view in architecting infrastructure to ensure fit-for-purpose, robustness and cost effectiveness. The key activities span network architecture, solution design and supplier selection through operational live management including capacity management, change, incident and problem management.

The Global Network Lead role is positioned within the Global IT Shared Service Network team of International SOS in Singapore. ITSS provides end-to-end support to our user base worldwide for all Enterprise IT services, including Wide and Local Area Networking. The network within International SOS is currently in transition, where renewal, standardisation and SDWAN introduction is on the agenda. We are looking for a person to guide, steer and take leadership in our way forward. Your attitude is can do, with open and strong communication skills to senior stakeholders. The Global Network Lead reports to the ITSS management team executive accountable for omnichannel communications and networking.

At International SOS we work with our clients to protect global workforce from health and security threats and provide specialistic Medical Services to our clients. We are a high growth high growth organisation HQ-ed in SG. The culture is fast paced and entrepreneurial, driven by strong sense of Mission and Purpose helping saves lives and protect people on a daily basis. A company which empowers its staff, with an energetic, challenging work culture which develops the individual. We will provide a global outlook where you work in multi-disciplinary, multi-cultural teams and solve big problems.

We welcome people who drive themselves and who seek to create impact.

**Responsibilities**:

- Overall responsibility for the company’s network vision, architecture, design and Operational Excellence.
- Translate the business requirements for connectivity into a clear Network Architecture and Solution roadmap.
- Envisions the future network architecture and solution for Wide and Local Area networking, including wireless.
- Leads the architectural design for future networking in close cooperation with the internal team as well as our selected partner for sourcing the network.
- Leads the Operational Excellence for day to day run of the network, based on pro-active monitoring, pro-active and adaptive maintenance and where required corrective actions.
- Coordinates and manages the company’s engineering team and provide technical lead to train and manage network engineering resources and other third-party service provider.
- Primary interface responsible for network related services carried out by the company’s service providers.
- Guides and monitors the outsourcing partner on compliance with SLA’s and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided.
- Understands the legacy company’s networking design and implementation standards to assure accurate service delivery by our current outsourcing partner.
- Is an active member of the Change Advisory Board for changes in the IT Landscape.
- Leads incident management as well as pro-active and re-active problem management in the Network domain.
- Develops in cooperation with the manager the target Operating Model. The organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company.
- Work closely with the assigned engineering staff to develop each team member in their assigned role.
- Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues.
- Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework.
- Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.
- Work with Business Units, Development