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IT Apac Manager

2 weeks ago


Singapore Gravitas Recruitment Group Full time

Gravitas Recruitment Group SingaporePosted 39 minutes ago In-Office Permanent HKD9000 - HKD14000 per month

A Global Proprietary Trading Firm is looking for an IT APAC manager who will focus on supplying high quality and timely support to maintain and enhance end user technology services, as well as project deliverable and coordination.

**Responsibilities**
- Responsible for day to day running of the APAC Service Desk and working closely with London, Europe, MENA & US counterparts.
- Ensuring the team accurately log, update and resolve all Incidents, Service requests and Changes in the Service Desk system (JIRA)
- Ensure that tickets assigned to the service desk are dealt with within SLA
- Assist the Head of IT Service Desk with ensuring the team follow the Marex Incident, Service Request, Change and Problem management processes
- Take ownership of project tasks accomplish objectives in a timely fashion
- Ensure APAC stakeholders are kept informed regarding project deliverables (and work with them regarding prioritisation)
- Ensuring Global standards are implemented and any exception requests managed
- Day to day monitoring of local systems and services
- Assist the Head of IT Service Desk with improvement to the service desk systems and processes

**Skills and Experience**- Previous experience of working in the Banking/Finance sector is essential
- Previous experience of working in the trading/exchange sector is highly desirable
- +5 years Standard Microsoft Technologies - M365, Windows 10
- +5 years Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
- Endpoint Central, LanSweeper, Mimecast, Atlassian
- Cloud 9 / Foundation IP Technology (Networking/Telephony)
- Understanding of Storage and Fileservers

**Professional Qualifications**
- Preferably degree educated and a BEng/Bsc or equivalent
- Job ID BBBH138790