Customer Service Executive

2 weeks ago

Jurong East, Singapore LEE HUAT YAP KEE PTE LTD Full time

1. Committed to doing everything possible to prevent injuries and maintain safe and healthy environment.

2. To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following sake work methods and relevant regulations

3. Responsible for processing support (order processing, customer order verifications & follow up with customer orders)

4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

5. Coordination with booking agents or ship operators for status of supply schedule/vessel loading

6. Collate information for planner if there are any changes for the day itself for delivery

7. Tally overall order received at the end of the day to ensure all order is not missed out

8. Ensure all delivery orders are received (arrange dispatch once job completed and forward to customers as proof of delivery)

9. Closing of job orders for billing once job is completed

10. Handle customer complaints, provide appropriate solution and alternatives

11. Build sustainable relationship and trust with customer through open and interactive communications.

12. Always look for opportunity to expand business share through good rapport with customers.

13. Other ad-hoc duties as assigned

**Qualifications & Requirements**:
1. Good communications skills (both verbal & written) and excellent organizational abilities

2. Capable to work independently

3. Positive attitude and customer-oriented

4. Capable of identifying and suggesting improvements

5. Able to work under pressure during peak periods & willing to take responsibility and accountability of their role..

6. GCE N Level, GCE O Level or Professional Certificate

7. 2-3 years of solid career experience in transportation business

8. Experience in HMS (Haulage Management System) and new technologies

9. Proficient in MS office

Monday to Friday, 8.30am to 5.30pm

Company transport to/from JE MRT

Pay: $2,800.00 - $3,100.00 per month

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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