
Production Support Analyst
6 days ago
**Responsibilities**:
- To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.
- To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.
- To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.
- To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.
- Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain Space.
- Participate in annual DR/BCM activities or infrastructure-related upgrades.
- Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams.
- Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes.
**Requirements**:
- Good problem-solving skill.
- 5 years of relevant experience.
EA License: 07C3635 | EA Registration ID is R1877874
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