Sales Operations Manager

2 weeks ago

Singapore Informa Markets Full time

Company Description

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

**Job Description**:
The Manager will lead, coach and manage performance of this team to deliver specialist services which drive greater sales productivity and efficiency across multiple Event/product teams.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice, payment collection, floorplan management, after sales service on exhibitor manual order forms.
- Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant
- Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals
- In the first instance, the capability is responsible for providing support focussed in main areas:

- Sales Administration & Team Support
- CRM / EMS support to sales teams
- Reporting, Data Analysis & Investigation
- Data Management & QA
- Campaign Management
- AutoCAD / ExpoCAD - Technical support to the team (floorplan management)
- Provide support to the sales leadership in defining sales strategies and campaigns by providing insight from sales performance data and facilitating the link to the CRM team to translate these campaigns into the systems
- Co-ordinate Sales Operations input to forecasting/budgeting processes working closely with Sales leadership and Finance
- Identify trends in performance / productivity of sales teams and facilitate the sharing of information and leveraging of good practice
- Drive quality and consistency across Sales Ops processes
- Working with Finance, Sales Leadership, and HR to provide assistance with Sales commission / incentive administration
- Adhere and commit to the Informa Markets Commitments and lead by example
- Perform additional duties as required

**Qualifications**:

- University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
- Minimum 5 years’ experience in leading and managing Sales Operations teams, with 10-15 years in a Sales Operations or operations function
- Strong organization, time management skills and ability to work with senior internal stakeholders
- Experience of Sales data analysis, manipulation and reporting
- Ability to proactively handle and respond to customer objections
- Sales acumen with an eye for spotting trends to improve commercial effectiveness
- Interest in the Events industry and Sales

Additional Information

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