Crew Manager

CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.

CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.

**Job Title**: Crewing Manager - Team Leader

**Reporting to**: Chief Operating Officer

Key Responsibilities

To strictly follow all company guidelines, procedures, and mandatory regulations and any special requests from the Client.
To review and validate/ reject Exemption Request Forms, including identifying a root cause and providing recommendation for corrective actions.
To communicate proactively and competently with the vessels, the Recruitment and Placement Service Providers, and the Client.
To manage and support / resolve the team members’ basic operational issues.
To monitor and manage the team member’s performance on the job including required softwares’ updates and other administrative approvals.
To manage an assigned Recruitment and Placement Service Provider (RPSP) by being the Point of Contact on critical matters related to the long-term planning and respective pool management.
To be in charge of the quality of the line-up on the vessels allocated to the assigned team.
To maintain an understanding of present issues / situation on vessels allocated to the team as well as have an active involvement in the overall planning on board these ships.
To attend or provide support to solve urgent cases or / and emergency relief on vessels assigned to the team.
To review and manage, together with the COO, the top 5 officers planning as proposed by the RPSP of the assigned pool.
To validate or reject in the system, senior officers lined up by the Recruitment and Placement Service depending on their suitability - following required validation by the Client (applicable only to top 2 Senior Officers).
To drive crew changes in the most cost-efficient ports as per the guidelines and/ or the Client’s specific requirements; exemptions to use expensive ports will require approval from COO or MD.
To validate promotions of junior officers and ratings except for promotion from a rating to a junior officer and cadets’ promotions.
To validate, prior approval of COO / MD and presenting to the Client, a transfer / exit plan for a vessel changing a nationality allocation or leaving the company; includes preparing a relief plan for any specific projects as requested by Client.
To monitor the status of outperforming as well as poor performing crew, including feedbacks and status of debriefings, prior their next vessel assignment.
To prepare weekly / monthly reports and to manage and provide relevant input on the monthly KPIs in conjunction with the COO.
To insert into Seafarers’ Employment Agreements and POEA contracts a signature on behalf of CSS’ MD.
To prepare a Manning Agency Appointment Letter (applicable to POEA enrollment cases only) to be validated by COO.
To manage the crew planning and coordination with relevant stakeholders for new vessel deliveries when assigned by the COO.
To be available 24/7 for emergencies when on duty and to record all emergency calls.
To check and verify the non-wage crew costs and mustering expenses prior final approval by COO.
To check and approve shorthand manning payments to crew when vessel is not fully manned.
To conduct annual audits if requested.
To inform and update the COO about all exceptional / important cases.
To manage if required an assigned vessels’ portfolio.
To capably undertake the responsibilities of another Crewing Manager - Team Leader, if required, in their absence.
To assist, if requested or authorised, with COO’s tasks in COO’s absence.
To perform ad hoc tasks as requested by the COO.

Minimum Qualifications

Bachelor’s degree, preferably in business or maritime-related discipline
Excellent knowledge of mandatory STCW certifications, Seafarer’s Employment T&C, MLC 2006, CBA, and Flag States’ requirements
Proper command of English, both written and spoken

Experience

Preferably minimum three years of relevant crewing or ship management experience, ideally with some experience as a supervisor
Experience in the shipping industry as a seafarer would be an advantage

Personal Attributes

Good leadership and team management skills

Good interpersonal skills, including conflict management skills

Strong customer focus

Good time management skills and ability to meet deadlines

Good organizational skills

Ability to multi-task and work under pressure

Aptitude in decision-making and problem-solving

Ability to prepare accurate reports

High sense of compliance

**This role is opened for Singaporeans only

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccinati