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Customer Relations Consultant

2 weeks ago

Singapore Stafflink Services Full time

Job Description
- Office hours, Monday - Friday 9am - 6pm
- Location: North
- At least 1 year working experience in customer service / telemarketing
- Training is provided
- Permanent role

Our client is a Multi-Product healthcare company in APAC Region

**Responsibilities**:
Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company's cashflow and retention of clients.
Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).
Participate in company and department's projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.

**Requirements**:
Diploma with minimum 1year Customer Service / Telemarketing experience
Passion for service and possess excellent communication skills and telephone etiquette
Able to work independently under mínimal supervision, meticulous and organized
Proficient in computer skills; Microsoft Office

Job Type
Permanent Full Time

Working Hours
Mon-Fri 9-6pm
Salary
From S$2,500.00 to S$3,500.00
Location
North
Classification
Customer Service / Call Center

**EA Personnel**: Jason Bong

**EA Personnel Reg. No.**: R1986867