Customer Relations Consultant

6 days ago

Singapore CORDLIFE GROUP LIMITED Full time

**Requirements**:

- Diploma with minimum 3 years Customer Service experience
- Passion for service and possess excellent communication skills and telephone etiquette
- Able to work independently under mínimal supervision, meticulous and organized
- Team player with a positive attitude and great interpersonal skills
- Proficient in computer skills; Microsoft Office
- Experience in mentoring and training

**Description**
- Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
- Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients.
- Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company’s cashflow and retention of clients.
- Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).
- Participate in company and department’s projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.

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