Customer Service Operations Manager

4 days ago

Toa Payoh, Singapore Ohmyhome Pte Ltd Full time

Job description

As Singapore’s first one-stop property solution, Ohmyhome utilizes a game-changing ‘best of both worlds’ hybrid service model of DIY platform and agent service to simplify housing transactions for buying, selling and renting. Our all-in-one platform leverages advanced technology capabilities and our team’s dedication to ensure a seamless customer experience. With a focus on revolutionizing the property industry, Ohmyhome has developed the perfect pairing of data and technology to serve and satisfy clients, successfully becoming the most efficient sales team in Singapore. Ohmyhome recently launched in the Philippines, establishing itself as the first cross-border one-stop property solution in the region.

Due to expansion in our business, we are hiring a Sales and Operations Manager for our CS & Ops team. To excel in this role, you should be an active listener, have relevant operations experience and manage a team.

**Responsibilities**:

- People
- Direct accountability of a team of Relationship Managers (RMs) to ensure their work is carried out with high quality and with great efficiency & effectiveness in order that they can exceed performance targets and provide excellent customer service. Ensures that the team is kept highly motivated.
- Indirect responsibility to provide supervision and coaching for the sales team to ensure effective operations and sales (including cross selling) activities.
- Responsible for driving cross group collaboration between RMs and sales.
- Process
- Oversee crisp and prompt responses to customers, increase in customer lifetime value and satisfaction of the company’s services.
- Continuous review, development and implementation of operational policies and procedures to drive efficiency and to ensure relevance.
- Responsible for budgeting, reporting, planning, and auditing.
- Work with senior stakeholders to determine values and mission, and plan for short and long-term goals. Ensures values and goals are cascaded accordingly in a timely manner.
- Help promote a company culture that fosters top performance and high morale through cross group collaboration.
- Manages all service providers effectively and efficiently
- Tools
- Be a super-user of the tools used by the team.
**Requirements**:

- At least 5 years of experience in the relevant job function
- Bachelor’s degree/diploma in operations management or related field.
- Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday
**Experience**:

- Customer service: 3 years (required)
- Management: 2 years (required)
- real estate: 1 year (preferred)

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