Client Success Manager

5 days ago

Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full time

Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams? Are you passionate about technology and comfortable working in a target driven environment?

Your role as a Client Success Manager at Gartner is to achieve world-class levels client support, value-added usage, retention, and client loyalty, engaging existing clients ensuring they use and receive value from their purchased Gartner services. Being client’s primary Gartner contact, you will work with individuals from some of the larger organizations from Gartner’s portfolio.

**What you will do**:

- Manage a portfolio of senior level executives by proactively engaging with them on a regular basis to understand their priorities and assist them to successfully deliver against these.
- Educate clients on how best to utilize Gartner’s market research, data, and insights.
- Collaborate with internal partners to ensure clients are receiving value and renew their services.
- Problem solve and bring timely resolution to complex challenges.

**What you will need:
- Bachelor's degree with 5+ years’ work experience in a service oriented / account management role within Technology industry; preferably one involving heavy phone interaction with clients in South Korea and APAC region
- **Native fluency of Korean and advanced level of English language required to engage clients in South Korea.**:

- Ability to effectively interact with clients at the senior leadership level
- Proven ability to build strong client relationships based on value-add service
- Evidence of over-achieving goals (top 20% performer)
- Positive attitude towards KPIs and targets
- Well defined time management and organizational skills
- Demonstrated intellectual curiosity/inquisitive nature
- Demonstrated ability to work well under pressure

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