Key Account Manager

2 weeks ago

Downtown Core, Singapore Ipsen Pharma Singapore PTE. LTD. Full time

**Please note that this role is based in Kuala Lumpur with some travelling to other states in Malaysia.**

The Key Account Manager is responsible for building and maintaining strong professional relationships by implementing Sales strategies for approved products consistent with Ipsen compliance standards and all applicable legal requirements for those key targeted Health Care Providers (HCPs) and hospital systems within an assigned territory. requirements.

**Main Responsibilities & Technical Competencies**:
**Account Management**
- Develop and maintain strong, long-lasting client relationships with key stakeholders in the pharmaceutical industry.
- Serve as the lead point of contact for all account management matters and ensure the timely and successful delivery of solutions according to customer needs.

**Sales Growth**
- Identify and grow opportunities within assigned accounts, collaborating with sales teams to ensure growth attainment. Implement Brand plans and strategies in the sales organization.
- Analyze market trends and customer needs to develop effective sales strategies.

**Strategic Planning**
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Coordinate with cross-functional teams to develop and implement account plans that align with company strategies and objectives.

**Performance Metrics and Market Insights**
- Monitor and analyze key account metrics and develop performance improvement strategies.
- Create and present regular performance reports to management and other stakeholders.
- Gather critical information on market conditions, competitive activities, and industry trends to inform strategic decisions.
- Provide feedback to the company regarding market developments and new product opportunities.
- Undertake accurate and timely reporting activities, including detailed call records, sales analysis, customer, promotion, competitor feedback, and regulatory requirements.

**Contract Negotiation**
- Negotiate contracts and close agreements to maximize profit.
- Ensure adherence to contract terms and conditions and address any issues.

**Ethics and Compliance**
- Represent Ipsen’s brands in a professional, compliant, ethical, and effective manner.
- Lead by example and demonstrate the Ipsen pillars of ethical conduct in the Ipsen Code of Ethical Conduct and all other related Company guidelines.
- Comply with Country/Industry standards on Ethics and Compliance, the Pharmaceutical Code of Conduct, and other applicable regulations and practices.
- Proven work experience as a Key Account Manager or in a relevant role in the pharmaceutical industry.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels, including executive and C-level.
- Experience in delivering client-focused solutions and in creating long-lasting customer relationships.
- Strong negotiation and analytical skills.
- Excellent verbal and written communication skills.

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