Senior Product Analyst, Salesforce CRM

2 weeks ago

Singapore DFS VENTURE SINGAPORE (PTE) LIMITED Full time

**Job Description
**Responsibilities:
- Responsible for the successful implementation of DFS Salesforce related solutions across global markets
- Prepare and present periodic status updates to the management and PMO team
- Lead discovery workshops to elicit requirements, construct development backlog and/or prototypes, and develop requirement documentations and/or release notes based on story refinement with the DFS business teams
- Collaborate with internal and external stakeholders to gain holistic understanding of requirements, thereafter perform business process modeling, gap analysis and impact / risk assessments to form solution recommendations
- Actively manage and participate in the development (configurations, customizations, integrations) and testing of solutions, and provide clarifications to technical and business teams where necessary
- Work with users on training and adoption
- Responsible for production support, maintenance, and compliance of Salesforce related solutions
- Keep up to date on Salesforce releases and new features, industry trends and innovations to provide informed, strategic and relevant recommendations, ensuring continuous improvement of the Salesforce solutions

**Key Requirements
- Bachelor’s Degree in Engineering, Computer Science, Information Systems, Software Development or equivalent
- At least 4 years of experience with Salesforce Sales, Service and Marketing Cloud
- Salesforce Certified Administrator (Must)
- Salesforce Marketing Cloud Administrator (Good-to-Have)
- Certified Scrum Master (Good-to-Have)
- Demonstrate understanding of systems architecture and concepts
- Experience in various Salesforce products or complementary middleware components including Sales and Service Cloud, Marketing Cloud, Mulesoft etc
- Must have developed specifications along with partners/suppliers for Salesforce components, including data integration with other systems
- Comfortable building and demonstrating prototypes in Salesforce
- Strong background in leading multiple key projects or consultative work with a good track record of delivery success
- Work independently and collaboratively in gathering requirements, crafting user stories and backlog refinement with mínimal supervision
- Experience in Agile and Scrum is preferred
- Good understanding of the Chinese market is a bonus
- Experience in using work management and collaboration tools such as Confluence, JIRA and Slack
- Required to collaborate with stakeholders from various time zones
- Occasional travel is required

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