CRM Analyst

2 weeks ago

Singapore JAGUAR LAND ROVER SINGAPORE PTE. LTD. Full time

Manage customer data, using CRM tools to drive customer loyalty and retention through the delivery of insights and targeted CRM campaigns
- Collaborate with various functions to understand business requirements and recommend appropriate system solutions
- Establish and maintain effective working relationships with internal and external stakeholders to ensure project timelines are met and support issues are resolved in a timely manner
- Provide user support (e.g., user creation, profile settings, reports & dashboards, etc.) and assist with training of new features / enhancements
- Support global and local projects to enhance functionality of CRM system as well as facilitate and test new features within the system
- Generate reports to support and drive change using analytics
- Maintain data integrity and accuracy, ensuring that new data entries are compliant
- Support the CRC function and partner our retailer network to resolve customer concerns and queries, manage aging cases and provide case management statistics
- Any other assigned duties

**Job Requirements**
- 2 years’ experience in a business analyst/consulting role and/or experience using Salesforce or similar CRM tool
- Dynamic and able to work independently in a demanding and often changing business environment
- Effective project and time management skills
- Excellent communication and interpersonal skills
- Experience in developing and implementing CRM driven marketing projects and/or knowledge in Salesforce Marketing Cloud
- Understanding of the automotive industry and the dealer network is an advantage

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