Customer Service Agent

4 days ago

Singapore SEARCH INDEX PTE. LTD. Full time

**Up to S$1.6K Basic+OT pay+shift allowances+gd perks/Walk-in interview**:

- **Good company to work for / Transport provided for late/night shifts**:

- **Many vacancies / Immed Start / S$5K Joining Bonus**

Our client is a one of the largest aviation MNC.

**Responsibilities**:

- Menu Appreciation
- Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
- Understand and communicate information on allergens and dietary restrictions to guests accurately.
- Mis-en-place
- Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
- Set up service stations, dining tables, and event carts according to established standards.
- Sequence of Service
- Greet and escort guests using appropriate service verbatims.
- Take guest orders, serve, and present dishes professionally and promptly.
- Maintain cleanliness and service flow between courses.
- Clear and reset tables efficiently.
- Assist with runner duties when required.
- Lounge Operations & System Use
- Accurately enter orders into the lounge system.
- Complete daily reports, shift handovers, and assist with inventory checks.
- Uphold safety, housekeeping, and hygiene standards at all times.
- Guest Experience & Support
- Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
- Ensure all guest feedback or incidents are reported and followed up in a timely manner.
- Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

**Requirements**:

- GCE’O’ Levels / Nitec in any disciplines.
- Has guest service/customer service related experience in hospitality/F&B/airlines operations
- Able to work on rotating shift (6 day work week, rotating shift (can be am, pm or night)
- Walk-in interview

**Other Information**:

- Working Hours: Rotating shifts (6 days)
- Location: Changi Airport (transport is provided for late/night shifts)
- Up to S$1.6K Basic+shift allowance+gd perks+OT claims
- S$5K Joining Bonus
- Reason for leaving
- Last drawn Salary
- Expected Salary
- Earliest availability date

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012

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