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IT Specialist

2 weeks ago

Singapore VUI Systems Pte. Ltd. Full time

**Job Requirements**:
**Education**:

- Degree in CS, IS, Networking, or other related discipline; Experience in lieu of education will be considered

**Experience**:

- 3+ years of experience in the IT field
- Expert level knowledge of end user support (etiquette, prioritization, follow though)

**Responsibilities**:

- Account provisioning/deprovisioning
- Be the IT liaison for new employees
- Maintain IT Ticket SLA’s
- Understanding of basic computer networking (ethernet, wireless, TCP/IP, DNS, etc.)
- Maintain IT asset lifecycle, inventory management, and record accuracy
- Establish yourself as a dependable, solution-oriented IT Specialist who can act as the point of contact (Tier 1-2) for customers
- Provide multifaceted support through tickets, direct messaging, and calls
- Interact with senior level executives using excellent communication skills, and provide white glove support services for Trax VIP users in the APAC region
- Educate the customer on IT issues and solutions
- Record events, problems, and resolutions in tickets, knowledge bases and logs

**Key Competencies**:

- **Fluency in English and Chinese** (preferable)
- Independent and highly motivated Individual who can accomplish significant results and high level of positive impact while working remote
- Effectively communicate technical information, both verbal and written, to a wide range of end-users
- Ability to learn technologies quickly
- Customer oriented and cool-tempered
- Prioritization, planning and organization skills
- Adaptability and teamwork skills
- Excellent problem-solving skills
- Knowledge of ITIL (preferred)
- Relevant professional certification(s)

**Salary**: Up to $6,000.00 per month

Schedule:

- Monday to Friday