Specialist, Data Centre Site Operations

2 weeks ago


Singapore STT APDC PTE. LTD. Full time

**About STT GDC**

**Be part of a global leader in data centre solutions**

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

**Why STT GDC**

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STT GDC, we don’t just offer roles - we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.
- Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
- Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
- Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
- Deliver ITIL compliance process conformance for incident, problem and change management
- Ensure effective implementation of safety, security and customer support policy and procedures
- Coordinate and provide support to contractors and vendors as well as inspecting completed work
- Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
- Participate and support internal and external audits for internal stakeholders and customers
- Generate accurate and regular reports when required
- Any other duties or project as assigned by the Management

**Requirements**:

- ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
- At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
- Possess general knowledge of M&E and Network Critical Infrastructure
- Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
- Meticulous team player with the ability to work under pressure in a fast-pace environment
- Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary



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