IT Support Assoc

1 week ago

Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full time

Atleast 2+ Years of experience in IT technical services
Understanding about different Laptop models & its specifications
Basic Knowledge on MAC
Understanding & basic troubleshooting on OS installations/Failures

Amazon is seeking motivated and hardworking individuals to fill an IT Support Associate I position at our IT Warehouse in Singapore. This IT Warehouse supports IT Offices throughout the Singapore region, providing either asset replenishment or procedural support. The successful IT Support Associate I will be responsible for utilizing his/her skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Warehouse while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Our organization approaches work as seeing no job as too small and no challenge as too big

The successful IT Support Associate I will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.

Work within a team, coordinating activities and supporting multiple concurrent goals

Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.

Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

Follow all standard operating procedures (SOP) through the effective use of knowledge management.

Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.

Assist with activities to triage and escalate any system or network outage to reduce downtime.

Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. ITSAs are also responsible for small projects within the Warehouse as well as team members for larger scale projects directed by more senior technicians. An IT Support Associate I is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. This position reports directly to the IT manager for the Warehouse.

**Physical Requirements**:
Adherence to shift schedules and timeliness are key requirements.
Willingness to work flexible shifts.
Atleast 2+ years experience in Asset management

Key job responsibilities
Laptops preparations for the new joiners, existing Amazonians as part of lifecycle replacements/hardware issues.
Tidying the laptops neat & clean
Packing & Shipping the laptops partnering with the local courier services.
Asset Management ( Weekly Inventory Audits )
Vending Machine Restocking
Procurement (Placing Orders for Inventory stock)

About the team
We are part of IT Warehouse Operations who are highly responsible for preparing IT equipment's in day to day operations.

Singapore, SGP

Atleast 2+ Years of experience in IT technical services
Understanding about different Laptop models & its specifications
Basic Knowledge on MAC
Understanding & basic troubleshooting on OS installations/Failures

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