Application Support Analyst
2 weeks ago
**Application Support Analyst**
The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.
**Qualifications and Profile**
- Education Bachelor or better - Computer Science or related field, coupe with relevant industry certification, will be advantage.
**Main responsibilities**:
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
**Mandatory**:
- Possesses strong analytical, logical and problem solving skills
- Excellent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with mínimal supervision
- Understand concepts of IT Production environment and deployment process
**Nice to Have**
- Experience working in the financial industry or a similarly regulated environment.
- Additional certification in ITIL, Cybersecurity
- Programming or scripting skills for automation purpose.
**Other Professional Skills and Mind-set**
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem solving skills.
- Ability to multi-task and work independently with mínimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.
Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto
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