Customer Service Executive, Sea Freight

4 days ago


Singapore MTM ENGAGE PTE. LTD. Full time

Our Client, Logistics MNC, has an opportunity for a dynamic individual to join the team as an **Customer Service Executive, Sea Freight.
**RESPONSIBILITIES**:

- Handle customers’ enquiries promptly
- Liaise with overseas agents on various requirements and rates
- Prepare shipping, LCL, FCL documentation
- Arrange for the packing / labelling of Dangerous Goods
- Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
- Co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments sea freight quotation for ad-hoc COD customers
- Responsible for closing of files every month
- Responsible for DG declaration from time to time
- Supervise CSE & CSO, act as their first escalation point
- Ensure compliance with customer’s Standard Operating Procedures
- Other ad-hoc duties assigned by Line Manager

**REQUIREMENTS**:

- Diploma / Degree preferred
- 1-5 years of experience in freight forwarding with 2 years of team management experience (airfreight / seafreight)
- Proficient in MS Office & able to work independently
- Able to handle high volume of shipment
- Possess excellent communication and interpersonal skills
- Meticulous, able to multi-task in a fast-pace environment
- Pleasant personality and a good team player

**OTHER INFORMATION**:

- Working Location: East
- Good progression and bonus.
- 5.5 days

Reeve Lim



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