Customer Care Officer

1 week ago

Downtown Core, Singapore Tele-centre Services Pte Ltd Full time

**Customer Care Officer - Support, Communicate, and Deliver Excellence**

Are you detail-oriented with strong communication skills? Do you have a passion for assisting businesses and ensuring a smooth customer experience? We are looking for a Customer Care Officer to support grant projects, assisting businesses with inquiries, case management, and written correspondence.

**About the Role**

This role involves providing customer support for businesses and organizations seeking grants. You will be responsible for handling inquiries, managing escalations, ensuring timely follow-ups, and maintaining accurate written communication.

**What You’ll Do**

**Handle Customer Inquiries** - Address incoming queries related to grant projects professionally and efficiently.

**Manage Feedback & Complaints** - Assist customers with concerns and work toward effective resolutions.

**Perform Follow-Ups** - Conduct follow-up calls and written updates to ensure customer queries are resolved within service standards.

**Case Management & Documentation** - Maintain accurate records of all customer interactions and follow-ups.

**Escalation Handling** - Identify complex cases and escalate them to the appropriate teams or channels as needed.

**Policy & Process Adherence** - Ensure all inquiries are handled in compliance with project guidelines and company standards.

**Collaboration & Support** - Work closely with internal teams and stakeholders to facilitate seamless case resolutions.

**Ad-Hoc Duties** - Assist with any additional responsibilities as assigned by the management.

**What We’re Looking For**

**Minimum Qualification** - Diploma or higher.

**Customer Service Experience** - Prior experience in a contact center, customer service, or administrative support role is preferred.

**Detail-Oriented & Organized** - Skilled in managing cases, documentation, and escalations with accuracy.

**Tech-Savvy** - Comfortable using Microsoft Office, contact center systems, and case management platforms.

**Problem-Solver** - Ability to think critically, resolve customer concerns, and provide solutions proactively.

**Adaptable & Resilient** - Thrives in a fast-paced, compliance-driven environment with high customer interaction.

**Why Join Us**

**Meaningful Impact** - Play a vital role in supporting businesses through grant initiatives.

**Career Growth** - Enhance your customer service, case management, and written communication skills in a professional setting.

**Collaborative Culture** - Work in a supportive team environment that values precision, teamwork, and service excellence.

Pay: $3,500.00 - $3,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Local Polytechnic Diploma (required)

Work Location: In person

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