Customer Care Officer
3 days ago
**Customer Care Officer - Support, Communicate, and Deliver Excellence**
Are you detail-oriented with strong communication skills? Do you have a passion for assisting businesses and ensuring a smooth customer experience? We are looking for a Customer Care Officer to support grant projects, assisting businesses with inquiries, case management, and written correspondence.
**About the Role**
This role involves providing customer support for businesses and organizations seeking grants. You will be responsible for handling inquiries, managing escalations, ensuring timely follow-ups, and maintaining accurate written communication.
**What You’ll Do**
**Handle Customer Inquiries** - Address incoming queries related to grant projects professionally and efficiently.
**Manage Feedback & Complaints** - Assist customers with concerns and work toward effective resolutions.
**Perform Follow-Ups** - Conduct follow-up calls and written updates to ensure customer queries are resolved within service standards.
**Case Management & Documentation** - Maintain accurate records of all customer interactions and follow-ups.
**Escalation Handling** - Identify complex cases and escalate them to the appropriate teams or channels as needed.
**Policy & Process Adherence** - Ensure all inquiries are handled in compliance with project guidelines and company standards.
**Collaboration & Support** - Work closely with internal teams and stakeholders to facilitate seamless case resolutions.
**Ad-Hoc Duties** - Assist with any additional responsibilities as assigned by the management.
**What We’re Looking For**
**Minimum Qualification** - Diploma or higher.
**Customer Service Experience** - Prior experience in a contact center, customer service, or administrative support role is preferred.
**Detail-Oriented & Organized** - Skilled in managing cases, documentation, and escalations with accuracy.
**Tech-Savvy** - Comfortable using Microsoft Office, contact center systems, and case management platforms.
**Problem-Solver** - Ability to think critically, resolve customer concerns, and provide solutions proactively.
**Adaptable & Resilient** - Thrives in a fast-paced, compliance-driven environment with high customer interaction.
**Why Join Us**
**Meaningful Impact** - Play a vital role in supporting businesses through grant initiatives.
**Career Growth** - Enhance your customer service, case management, and written communication skills in a professional setting.
**Collaborative Culture** - Work in a supportive team environment that values precision, teamwork, and service excellence.
Pay: $3,500.00 - $3,800.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Local Polytechnic Diploma (required)
Work Location: In person
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