Senior Manager, Programme Management/ L&d

7 days ago

Singapore HUMAN CAPITAL LEADERSHIP INSTITUTE PTE. LTD. Full time

Lead Programme Management Team to plan and manage logistics to support the design and delivery of leadership programmes. Reports to the Programme Director.

**Job Description**:
1. Provide end-to-end administrative and logístical programme management and support of the institute’s programmes, conferences and events, including, but not limited to planning, coordination, logistic management and back-end support.
- Responsible for the management of HCLI programmes (both off and online) including participant management, participant communication, administrative and logístical duties (which includes preparing programme registration forms, course materials, coordinating travel and transport arrangements, backend procurement and A/P support)
- Programme planning with the Programme Design team - identifying appropriate tools for delivery to improve quality; discuss potential risks/issues pre and during programmes, with suggestions for resolution
- Assisting with managing programme budget
- Provide support and assist faculty and trainers to ensure the smooth delivery of programmes
- Maintaining an updated programme alumni database in the CRM
- Monitoring the programmes mailbox
- Manage, collate and prepare collaterals for events/programmes folders, with guidance from the marketing team
- Post programme support including but not limited to programme evaluations, budget finalisations, etc.

2. Assist in the operations of the Institute, ensuring timely submissions in the finance process, adherence to SOPs, and manage the CRM as part of the steering team. Support work improvement projects to achieve cost effectiveness and work efficiency on an organisation level.

Key requirements:

- Digitally savvy
- Familiar with learning apps and virtual learning platforms
- Experience with logistics planning and support for training delivery
- Service-oriented personality that builds strong customer relationships
- Well-organised; experience with hotel room audio and visual equipment set up
- Able to lead a team of 3 programme management officers.

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