Workflow Developer

1 day ago

Central Singapore SUNTEC SINGAPORE INTERNATIONAL CONVENTION & EXHIBITION SERVICES PTE. LTD. Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,700 - $4,000 Per Month**Date Posted**
- 18 hours agoAdditional Details

**Job ID**
- 129312**Job Views**
- 43Roles & Responsibilities

We are seeking a Workflow Developer who will implement business processes to improve operational efficiency, employee engagement and the customer experience. As a Workflow Developer, you will be actively involved in reviewing and implementing workflows and should have excellent UX and UI skills and customer service activities.

**Key Responsibilities**:
**Work-Flow Development**:

- Configure and develop end-to-end workflow processes on workflow platforms such as Netsuite and Cognito Forms
- Be responsible for the quality of deliverables and follow standards / best practices
- Participate in the testing process through code review and functional testing
- Create and manage reports, visualisations, and dashboards on the workflow platform
- Identify performance improvements in existing functionality and recommend enhancements

**Customer Service**:

- Manage leads that comes in via the company online booking platforms
- Process customer bookings, ensuring a high level of guest satisfaction
- Conversion of online leads to contracts in both Netsuite and Cognito Forms

**Requirements**:

- Bachelor Degree/ Diploma in IT or related fields
- At least 2 years’ working experience in workflow development and UI/ UX design
- Experience with programming languages such as PL/SQL coding, Java scripting & basic java knowledge, DOT net
- Good understanding of software design, implementation, troubleshooting and maintenance
- Experience in working with Netsuite and/or Cognito Forms desired
- Proficient in use of Microsoft Office
- Interest in web & mobile technologies
- Strong critical thinking and problem solving skills
- Ability to work under pressure and meet tight deadlines
- Experienced in front-line customer service
- Fluent in written and spoken English
- Excellent in conversing with customers (particularly on the phone), call centre experience would be an advantage
- Must be available to work on weekends, and public holidays

Tags

workflow

developer

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