Chief Workflow Architect

3 days ago

Singapore beBeeAutomation Full time $90,000 - $120,000
IT Automation Specialist

About the Role:

We are seeking a highly skilled IT automation specialist to join our team. As an IT automation specialist, you will analyze and document existing manual processes, propose automation solutions, and collaborate with developers to implement and optimize workflows in multinational or multilingual enterprise environments.

Your Key Responsibilities Will Include:

  • Identify high-impact IT automation opportunities in ITSM, SOC, NOC, cloud, and infrastructure operations.
  • Conduct detailed gap analysis and create workflow design blueprints (BPMN, flowcharts, sequence diagrams).
  • Translate requirements into Ayehu EyeShare workflows, including actions, triggers, conditions, and integrations.
  • Collaborate with EyeShare developers to test, deploy, and optimize workflows across multiple environments.
  • Define and validate integration requirements with third-party systems (ServiceNow, BMC Remedy, Splunk, QRadar, Zabbix, SolarWinds, Active Directory, Azure/AWS, etc.).
  • Coordinate REST/SOAP API integrations, JSON/XML payload transformations, and secure credential handling.
  • Validate error handling, logging, exception workflows, and response time metrics.
  • Own the end-to-end UAT lifecycle, regression testing, and stakeholder sign-offs.
  • Ensure all automations meet enterprise security, compliance, and audit requirements.
  • Maintain traceability matrices, functional test plans, and change records for all deployments.
  • Provide training, handover documentation, and ongoing workflow support.

Your Ideal Background:

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field with 3 to 6 years of work experience.
  • At least 3 years of experience as a Technical Analyst in Ayehu Eyeshare digital transformation project, with hands-on experience with Ayehu EyeShare (workflow configuration, troubleshooting, reporting).
  • Familiarity with security operations (SOC/NOC) or enterprise service management tools.
  • Fluent in French and English (written and spoken) is preferred for engaging stakeholders from overseas.
  • Basic scripting or API integration knowledge (REST APIs, PowerShell, Python, JSON).
  • Familiarity with ITIL and ITSM frameworks, especially incident, problem, and change management.
  • Excellent process mapping, workflow design, and requirements documentation skills.
  • Experience working in Agile, Scrum, or hybrid environments.
  • Strong interpersonal, communication, and stakeholder management skills.
  • Basic DevOps understanding (Git, Jenkins, CI/CD pipelines).
  • Agile/Scrum project participation and tooling (Jira, Confluence).

Your Key Skills:

  • Automation
  • Troubleshooting
  • Change Management
  • Regression Testing
  • Active Directory
  • BMC Remedy
  • Documentation Skills
  • Scripting
  • Information Technology
  • Multilingual
  • JIRA
  • Workflow Design
  • Python
  • ITIL
  • Zabbix
  • API

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