Operations & Service Senior Associate (Team Lead)
2 days ago
**About NETS**
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.
**Position Summary**
**Key Responsibilities**
- Ensure timeliness and accuracy in all scopes of work within Admin Support
- Ensure the Admin Support team meets the service levels of the Banks
- Daily coordination between Bank customers and internal Production
- Reporting of card statuses and inventory levels to the Banks
- Preparation of monthly billing reports
- Participate in monthly Service Level meetings with the Banks
- Attend project meetings with the Banks
- Participate in negotiation discussions with the Banks
- Working with Card Centre Management on fulfilment on business goals
**Requirements**:
- Diploma holder and above
- Proficient in Microsoft Office Applications
- Basic analytic skills, able to generate report through MS Excel
- At least 3 years of experience in supervisory or team management preferred
- Individuals should possess excellent written and verbal communication skills
- Prior working experience in the Banks would be advantageous
- Able to commit to 5.5 days work week
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