Senior / Customer Service Assistant, Singapore

2 days ago

West Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
The Job

The key role is to provide assistance and attend to shopper’s enquiries. As a member of our frontline team, you are expected to delight our shoppers with excellent customer service while attending to their enquiries, feedback or complaints. You also play a key role in interacting and promoting the malls’ programmes to the retailers.

**Responsibilities**:

- Managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Upsell the CapitaStar Loyalty program, Capita3Eats, eCapitaMall and eCapitaVoucher
- Educate mall retailers on eCapitaVoucher acceptance
- Assist with CapitaVoucher to STAR$ Conversion
- Mall round duties for in-mall Marketing Communication facilities inspection
- Provide first-level technical support for retailers on SMART terminal issue
- Managing partners’ loyal programme redemptions
- Handling of administrative duties
- Any other task as assigned by immediate supervisor/management

**Requirements**:

- GCE’O’ Levels and above
- Preferably with 1 or 2 years working experience in similar capacity
- A team player and possess a pleasant disposition
- High self-initiative and attentive to details
- Knowledge of local dialects is an advantage
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Must be computer literate, customer oriented with good communication and interpersonal skills

**Benefits**:

- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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